Shipping & Returns


Our goal:
Make buying from us easy, safe, and efficient.

 

Flat Rate Shipping

All Amana Coffee & Tea products ship via UPS Ground to anywhere in the 48 contiguous United States—except Alaska and Hawaii—with a FLAT RATE OF $10. No minimums, no hassle.

All orders over $100 receive FREE SHIPPING. No promo code required.

Amana Coffee & Tea does not ship to Alaska, Hawaii, US Territories (including Puerto Rico), Canada, Mexico, or any other international destination.

UPS requires a physical address and will not deliver to P.O. Boxes.

 

Next Day Shipping

You can choose UPS Next Day Air Saver if you need your delivery time expedited within the lower 48 states. The additional charge for UPS Next Day Air Saver guarantees next-day delivery by the end of the day, usually by 3:00 p.m. An additional flat rate charge of $20 will be added during check-out.

Please Note: The cut-off time for UPS Next Day Air Saver shipping is 1:00 p.m. Central Standard Time Mon-Fri (excluding weekends and holidays). Any expedited orders received after the cut-off time will ship out the next business day and be delivered under shipping preference from the day it ships out.

 

Order Processing

Please allow 24 hours for order processing. No orders are processed over the weekend.

UPS Ground orders will be shipped within 2-3 days of receipt of the order (weekends and holidays excluded).

 

Sales Tax

Food items SHIPPED to Illinois residents will include a 1% sales tax.

 

Substitutions

Orders are subject to stock availability. You may be contacted regarding substitution options if a particular item is out of stock. If you have questions regarding an order, please email or call us.

 

Returns

If dissatisfied, don't hesitate to contact us Monday-Friday at (319)622-6598 between 10:00 a.m. and 5:00 p.m. CST or via email at info@amanacoffeeandtea.com.

Please DO NOT return any product without contacting us first for specific information regarding the return process.

Check that all items received are what you have ordered. If you have received an INCORRECT item, DO NOT OPEN IT. We will not accept any returns or provide refunds on items opened, tampered with, or not in their original condition.

Returns on items that are NOT defective, damaged, or contaminated require prepaid shipping and must be returned within 30 days of receiving the order.